Status Updates

2017

Average application response time (seconds), by quarter: Q1: 0.387, Q2: 0.229

  • Saturday, April 15, 2017 11:00 PM PDT
    CDD Vault was offline for approximately 55 minutes due to a hardware issue.
  • Saturday, January 21, 6:18 AM PST 
    CDD Vault was offline for 10 minutes due to a storage issue.

2016

Average application response time (seconds), by quarter: Q1: 0.318, Q2: 0.534, Q3: 0.533, Q4: 0.503

  • Monday December 5, 9:27 AM PST
    CDD Vault was offline for 5 minutes due to IO contention between search queries. Major infrastructure improvements are underway to improve search performance and availability.
  • Tuesday May 17, 5:58 AM PDT
    CDD Vault was offline for 5 minutes due to IO contention between search queries.

2015

No unscheduled downtime in 2015.

2014

  • Saturday August 16, 3:03 AM PDT
    CDD Vault was slow or unavailable for several minutes due to resource contention during the database backup.
  • Monday August 4, 9:22 AM PDT
    CDD Vault was unavailable for six minutes due to high request load.
  • Wednesday July 23, 3:40 AM PDT
    CDD Vault was unavailable for fourteen minutes due to a storage issue.
  • Friday June 27, 8:30 PM PDT
    Scheduled downtime extended 32 minutes longer than planned due to a hardware issue.
  • Friday March 7, 12:23 PM PST
    CDD Vault was offline for three minutes due to high request load.
  • Saturday March 1, 2:28 AM PST
    CDD Vault was offline for a few minutes due to resource contention during the database backup.
  • Friday February 14, 1:40 PM PST
    CDD Vault was offline for fifty minutes due to a power outage at our primary data center (the battery backup shut down during maintenance).

2013

  • Saturday November 23, 1:58 AM PST
    CDD Vault was offline for five hours due to a storage issue.
  • Monday July 8, 10:51 PM PDT
    CDD Vault was offline for ten minutes due to a software defect.
  • Monday June 24, 7:08 PM PDT
    For 35 minutes, requests to create or update molecules resulted in exceptions due to an issue with search indexing.
  • Tuesday June 11, 3:35 PM PDT
    CDD Vault was unavailable for approximately three minutes due to unusual request load.
  • Monday April 1, 1:43 PM PDT
    CDD Vault was unavailable for approximately fourteen minutes due to a software defect.
  • Wednesday March 13, 2:27 PM PDT
    CDD Vault was unavailable for approximately two minutes due to a network issue.

2012

  • Monday December 17, 3:12 PM PST
    CDD Vault may have been unavailable to customers whose network traffic routed through Palo Alto for eight minutes due to an upstream network issue.
  • Thursday September 13, 11:40 PM PST
    For approximately one hour, the CDD Vault application only responded successfully to 75% of requests.

Beginning of incident log

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